Travellers fed up with security scans at US airports

[Charles]

Metal detectors weren't enough. We had to take off our shoes. Then we had to get rid of toothpaste and water bottles. Now with full body scanning x-ray machines and body patdowns, the TSA (Transportation Security Administration) has seen a huge backlash from the public over these measures.

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TSA has met the enemy — and they are us
Frustration with the federal agency is boiling over after nine years

By ADAM GELLER
The Associated Press
11/21/2010

How did an agency created to protect the public become the target of so much public scorn?

After nine years of funneling travelers into ever longer lines with orders to have shoes off, sippy cups empty and laptops out for inspection, the most surprising thing about increasingly heated frustration with the federal Transportation Security Administration may be that it took so long to boil over.

The agency, a marvel of nearly instant government when it was launched in the fearful months following the 9/11 terror attacks, started out with a strong measure of public goodwill. Americans wanted the assurance of safety when they boarded planes and entrusted the government with the responsibility.

But in episode after episode since then, the TSA has demonstrated a knack for ignoring the basics of customer relations, while struggling with what experts say is an all but impossible task. It must stand as the last line against unknown terror, yet somehow do so without treating everyone from frequent business travelers to the family heading home to visit grandma as a potential terrorist.

Read all about it here.