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Best Buy: No Returns For 90 Days

News and events from around the world

Best Buy: No Returns For 90 Days

Postby skynet » Thu Apr 12, 2012 7:14 pm

I very rarely buy anything from best buy but for those that do, you might want to know this.

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Peter Peel of Middletown thought he had all the twists and turns he needed for at least a day when he bought "The French Connection" Blu-ray disc from Best Buy in early March.

Unfortunately, the disc proved defective so, three days later, he brought it back to the Best Buy in Newington. That's when he got the surprise ending.

Despite having the receipt, Peel was also asked for his driver's license. (Unlike the "French Connection, however, no one asked if he had ever picked his feet in Poughkeepsie.) After an employee swiped the license, Peel was told the movie-disc return would be accepted but the store would not authorize any other returns or exchanges for 90 days.

"I was told that I could not return or exchange any other items, even with a valid receipt," he says, "because of some third-party return activity company. How can this be legal when a consumer clearly has a valid receipt?"

It's not only legal, but many other retailers are using The Retail Equation, a California company that verifies return authorizations by tracking consumers' return-exchange behavior at participating stores. It checks the purchase price and whether the consumer had a receipt.

Throw in the driver's-license scanning and it strikes a lot of consumers like Peel as invasive, even creepy.

Read More: After Best Buy Swipes His Driver's License: No Returns For 90 Days
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