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Critical iPhone 4 Issues and Complaints Are Mounting

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Critical iPhone 4 Issues and Complaints Are Mounting

Postby skynet » Thu Jun 24, 2010 6:07 pm

Several early iPhone 4 customers have discovered critical issues with the phone’s display and reception that could pose major problems for Apple’s newest mobile device.

Multiple Apple- and gadget-focused websites are receiving reports that the iPhone’s much-discussed “Retina Display” is susceptible to a yellow discoloration, either as a thin line of yellow or as a circular tint.

That’s not the only problem: There are now countless videos online that show how holding the new iPhone by its sides can decrease reception quality.

We’ve received a growing number of tips about these complaints, as well.

Message board threads on Macrumors are buzzing with negative reviews of the discolored iPhone 4 screens. Here’s an excerpt from a community member:

“Just synced up my iPhone 4 and noticed that, on screens with a white background (i.e., Settings.), there is a decidedly yellow spot on the lower left corner of my screen. It appears circular (about the size of a pencil eraser) but when you rotate the phone sideways, it’s more visible as running across the bottom edge of the screen a ways.”

Gizmodo is also getting a flood of complaints and currently counts more than 27 cases of Retina displays demonstrating the yellow tint problem. Apple has dealt with this problem before with its 27-inch iMacs. It’s unclear what is the cause of the issue at the moment, nor is it known how widespread the problem is.

The second problem affects reception. As Gizmodo reports, dozens of iPhone 4 owners are finding that their reception drops dramatically if they hold the phone by its metal sides in two places. The metal bands of the iPhone 4 also act as antennas for the device.

There are now dozens of videos and tests demonstrating that the iPhone 4 loses bars, call quality and download speed when held by its sides. In some cases, the iPhone 4 completely loses reception. Again, it’s unclear just how widespread this issue is. Our guess is that it’s a hardware problem, which means a lot of iPhones could be affected.

Issues are to be expected when new devices go to mass market, but Apple’s devices don’t usually have problems as critical as these. These flaws likely will frustrate a lot of users and could even force Apple to replace or recall phones, depending on the root cause of these problems.

For now, we’re in wait-and-see mode as the phone permeates the market. We’ll keep you updated on any other critical issues that we discover.

Update: There have been new developments regarding both the discoloration issue and the reception issue. According to Engadget and others, the yellow time sometimes goes after a day or two. Heat seems to affect the discoloration, and it may be due to a bonding agent known as Organofunctional Silane Z-6011, which Apple may be using to bond the iPhone 4’s glass together. If it’s not fully dry (say, due to a rapid pace of production), it could possibly cause discoloration.

The reception issue is real, though, but the question is whether it’s a software or a hardware bug. Boy Genius Report seems to think the issue is a software problem because some iPhone 4s can still make calls, despite displaying zero bars. Putting a bumper or cover on your phone though seems to solve the issue.

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Re: Critical iPhone 4 Issues and Complaints Are Mounting

Postby paburrows » Sat Jun 26, 2010 7:47 am

Thats why I always give any new product a year or two before I buy it. That way the bugs are usually worked out and the price goes down. Im excited for the new Nintendo 3DS, but I'm going to wait awile to get it.
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